FAQ

FAQ

Why Freeze Frame Publishing?
What are Photo Books?
How do I make a book with Freeze Frame Publishing?
Can I see samples?
How long does it take to make a photo book?
How can I get my pictures ready to make a photo book?
How many pictures do I need? How many pictures can I use?
What if some of my pictures are not in digital format?
Once I make my photo book, how long before I receive it?
What if I want to order another copy at a later date?
What if I don’t like my printed photo book?
My pictures are ready to go…now what?
How can I contact you?

Why Freeze Frame Publishing?

We are a West Michigan company and we offer personal service with live support. We offer competitive pricing, and you can pay in a variety of ways. We come to you!

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What are Photo Books?

Photo books are great ways to store and share your memories and are quite easy to make. You do not need extra supplies or materials, or lots of time. In fact, you don’t even need printed copies of your pictures. All you need is a CD or flash drive or your camera’s media card with photos. You can build your photo book in the comfort of your home!

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How do I make a book with Freeze Frame Publishing?

Download our FREE software and start saving your memories in calendars, cards, and photo books. No time? Contact us and we'll create your photo products for you! If you live in the West Michigan area, you can also host a photo book party for you and your friends and family. We'll bring our mobile photo book lab to your home for your group to use. Contact us for more details.

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Can I see samples?

We have several samples to show you: weddings, senior pictures, vacations, community fund-raising events, high school dances, and pets. Visit our blog to see page layout samples, tips, and ideas. Also check our 'samples' page.

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How long does it take to make a photo book?

Your first photo book takes the longest. Many people build their first books in two hours.

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How can I get my pictures ready to make a photo book?

Once you have an idea of the photo book you want to build, gather your pictures, load them onto your computer in a folder. It is also a good idea to have a few extra photos available to use.

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How many pictures do I need? How many pictures can I use?

Our 20 page classic photo book can hold anywhere from 20 to 100 pictures! We find 80 pictures gives you plenty of choices and options.

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What if some of my pictures are not in digital format?

We can help you convert your pictures into a format you can use to build your photo book. Please visit our Products and Pricing page for more information on converting your pictures to digital format.

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Once I make my photo book, how long before I receive it?

You can expect to receive your photo book in 8-12 business days. Expedited shipping times are also available.

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What if I want to order another copy at a later date?

You can! Save your calendar, card, or photo book to a CD, flash drive, or right on your computer. Open your project through the software program; select “send to FreezeFrame” on the top tool bar; on the Place Order dialog box, select “I prefer to bring my files with me to the store” tab; save your project to your desired location. When you are ready to order an additional copy, burn your saved project to a CD and mail to: Freeze Frame Publishing, 10383 36th Street, Lowell, MI 49331. Be sure to include contact information: name, address, email, phone, and any other special instructions. We will notify you by email when we receive your submitted work.

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What if I don’t like my printed photo book?

Our photo book program allows you to pre-view your book. You can view photo placements, caption content and placements, and see how the backgrounds look before your book is printed. If there is a quality issue with one of our photo books, please contact us and we will make things right. We guarantee the quality and durability of our photo books. Please visit our Build Your Book page for further information on reviewing your photo book before it is printed.

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My pictures are ready to go…now what?

You’ll want to create a folder on your computer in which to place your pictures. Once your pictures are loaded on your computer, open the photo book program. Select the type of book you would like to build. Once the template has opened, you can add your pictures. The easiest way to do this: Open the My Pictures folder from the start menu, highlight your picture folder, left click, hold the button and drag the folder to the bottom section of the photo book program. Your pictures should appear!

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How can I contact you?

Please email us! ken@freezeframepublishing.com; or laura@freezeframepublishing.com You can call us too! 616-897-5398

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